Viewing Your Profile
To view your account details, navigate to the "Account Settings" page, which can typically be found in the user menu in the top-right corner of the dashboard.
👤 Profile Information Includes
- Your full name
- Email address
- Organization name and type
- Account creation date
- Account verification status
Editing Your Profile
For security and data integrity reasons, core profile information such as your name, email, and organization details cannot be edited directly on the platform at this time.
⚠️ Restricted Information
The following information cannot be changed through the interface:
- Your full name
- Email address
- Organization name
- Organization type
Making Changes to Your Profile
If you need to make a change to your core profile information, please contact our support team for assistance.
📝 When to Contact Support
- You need to update your organization information
- Your email address has changed
- You need to correct a typo in your name
- You need to change your organization type
Information You Can Update
While core profile information is restricted, you may be able to update certain preferences and settings:
- Password (using the password reset process)
- Communication preferences
- Notification settings
Why These Restrictions Exist
These restrictions are in place for several important reasons:
🔒 Security & Integrity
- Financial Security: Organization type affects service fees
- Data Integrity: Prevents accidental changes to critical information
- Audit Trail: Maintains accurate records for billing and compliance
- Account Verification: Ensures the verified information remains accurate
Contacting Support for Changes
When contacting support for profile changes, please provide:
- Your current email address
- The specific information you need to change
- The reason for the change
- Any supporting documentation if applicable
⚠️ Important Note
Changes to organization type may affect your service fee rates for future studies. Our support team will explain any implications before making changes.